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NRS Chat

NRS Chat

NRS Chat calls are ideal if you are deaf, have difficulty hearing or using your voice. The service requires an internet connection and a computer, tablet or smartphone.

This is a text based relay call using the internet, so you type your messages and read the responses.

NRS Chat

How it works

NRS Chat is similar to online instant messaging. In this type of call, you communicate with the relay officer by sending messages online via the relay service website or app. Then, the relay officer calls and reads your message to the person you are trying to call, and then types their answers back to you, so you can read them on your screen.


You need a computer, laptop, tablet or smartphone that allows you to connect to the internet - either through the NRS app or NRS website.

For instructions on using the NRS app, please see the Making a Call, Answering a Call, and Call to Emergency Services Fact Sheets.

What does it cost?

Relay calls within Australia are free. However, you will be connecting to the internet and charges for your data use will depend on your internet or mobile data plan.

If you want to make calls to an overseas or premium-rate (1900) number you will need a prepaid phone card. Cards can be purchased at multiple values at convenience stores, petrol stations, supermarkets and on the internet.

Further information and useful links:

NRS Chat Fact Sheet
NRS Service Features Web Page           
Numbers for calling a NRS User
NRS App – Apple App Store
NRS App – Google Play

*The information contained in this document comes from the National Relay Service Australia.

Download: docxNRS801 Internet Relay - Version 1 (DOCX)

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